1. Scope
This policy applies to credit-pack purchases made through Zareviko via our payment provider (Creem) on or after September 22, 2026. Zareviko does not sell subscriptions; all purchases are one-time credit packs. Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.
2. Seven-Day Guarantee for Unused Purchases
You may request a full refund of a credit pack when both conditions below are met:
- You submit the request within 7 calendar days of the purchase; and
- No credit from that specific purchase batch has been used for a successful generation.
Once any credit from a purchase has funded a successful generation step, that purchase no longer qualifies for a change-of-mind refund. We provide full refunds only; we do not refund the unused portion of a partially used pack.
3. What Counts as Credit Use
A credit counts as used when it is committed to a generation step that succeeds (for example an image or a video). Failed, canceled, timed-out, and safety-blocked generations do not count as successful use — and any credits charged for them are returned to your balance automatically. You do not need a refund request for failed generations.
4. Requests That Do Not Qualify
We normally do not grant a change-of-mind refund when:
- the request arrives more than 7 calendar days after the purchase;
- one or more credits from that purchase have funded a successful generation; or
- the request asks for a partial refund of a partially used pack.
5. What Happens After a Refund
Approved refunds are processed through Creem to your original payment method. When a refund is issued, the purchased credits are deducted from your account balance (never below zero). If your remaining balance is smaller than the refunded amount, your balance is reduced to zero.
6. How to Request
Email support@zareviko.com with your account email and the transaction reference from your order history. We review requests within a reasonable period and reply with the outcome.